Medium Peppercorn Scented Candle 180g

Candles - 9oz

Wax Melts - 2.4oz

Wooden wick candles create ASMR like sound and relaxes our mind. They burn hotter than a cotton wick candle and so this May discolour the wax, this does not affect the performance of the candle and is completely normal.

If you don't trim your wicks then the candle will burn very hot and the flame will be too big. This will create soot and uneven burning. If anytime the flame is very big please extinguish the candle and trim the wick to 1/4 inch after it cools and hardens. If your candle is not staying lit chances are that you have trimmed your wick more than what is recommended. Wood wick candles will vary in burn profile and consistency. Due to the nature of the raw wood material, no two wood wicks are exactly the same. This may cause variations in how they burn.

Care & Use of your Herscent Candle

Keep wick centered and trimmed to ¼’’ at all times

Burn your candle for around 3-4 hours on the first burn so that the candle wax can reach as close to the edges as possible

Burn candle within sight at all times. Keep out of the reach of children and pets. Never burn a candle on or near anything that can catch fire. Remove all packaging before burning. Place on a temperature-safe surface to avoid heat damage. Keep away from drafts Keep the wax pool free of debris. Do not burn candles for more than 4 hours at a time. Discontinue use when ¼’’ of wax remains. Do not use water or any other liquid to extinguish your candle

Care & Use of your Herscent Wax Melts

Remove your Herscent wax melts from the packaging and place them in the well of your melt burner. Use with an unscented tea light or an electric burner, in accordance with the manufacturer’s instructions. Only burn the wax melt on a level, heat-resistant surface. Do not burn for more than 4 hours at a time. Do not put your fingers or hands in the unit while lit. Always store in a dry and cool place, out of any sunlight. Never leave a burning candle unattended, always keep burners away from children, pets, and drafts and never move a burner while lit. Store away from direct sunlight. Keep them dust free by keeping the extra wax melts in their original packaging.

What ingredients do you use?

Our candles are made of a blend between vegetable and non toxic food grade mineral oil for a clean burn. Our materials are ethically sourced, vegan and cruelty free. A cleaner burn means less particle pollution in your home. Unlike massed produced factory candles, our products are hand poured and free of harmful chemicals like phthalate and formaldehyde.

We use eco-friendly wood wicks made for a consistent flame. Our fragrance oils are high quality. We do not use, preservatives or wax additives and our candles are free of lead and zinc.

How strong are your scents?

Some candles are stronger than others, as its purpose is to simulate the botanical or floral scent. Please read the candle descriptions for more info. 

Where are your candles made?

England, United Kingdom

We make our candles to order and let cure (process where the fragrance oil and wax bond for maximum strength) before we send it to you. Each candle is uniquely made with love and attention to detail.

How big are the candles?                                                                                         

Our Candles come are 9 oz

 Is your packaging eco-friendly?

Yes! We believe in re-using all shipping materials we've obtained from our source packaging, such as re-using our packing peanuts. We also encourage our customers to repurpose our candle jars by purchasing our refill candles.

Help my candle is making popping sounds!

Wood wick candles are known to create a popping, crackling sound. This is perfectly normal & creates a bit of an ambience. Enjoy!

My candle is tunnelling down the centre:

The first burn in particular is critical! Candles have a memory pool so the first time you light it, make sure to let it burn for at least two to 3 hours. This will allow the wax to melt evenly all the way out to the edges of the container. This will ensure that when your wax cools, the surface of the candle will remain even. This is very important because wax has a memory which means it will only melt through its last cooling point. A fix for tunnelling is simply done by removing some of the surrounding wax to help the candle melt fully to its edges.

My candle flame is too large:

We want you to get lit - safely of course. You must trim the wick of your candle to 1/4 inch prior to each burn. A flame that is too high has a couple of drawbacks. First, it’s not aesthetically pleasing, and you may be losing precious burn time. But most importantly it may become a fire hazard and must be extinguished immediately. So please remember to trim your wick and get lit responsibly.

My candle is smoking:

Have you placed your candle near a draft? If your candle is smoking, a simple fix is to move your candle away from any fans, open windows or doors, air conditioners, and vents. This will ensure a smooth burn and limit smoking. Also, remember to trim your candle wick 1/4 inch prior to each burn. 

Why has my candle wax turn brown after burning?

Multiple factors can contribute to a candle changing colour, in this case it is likely due to the wood wick. Wooden wicks burn hotter than a cotton wick and so this may discolour the wax. This does not affect the performance of the candle and is completely normal.

Shipping and Delivery Policy  
 

This Shipping & Delivery Policy is part of our Terms of Service and should be therefore read alongside our main Terms. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. 

Order Processing  

Orders are processed within 1 - 5 business days; each candle is handmade bespoke to your order.  

WHAT ARE MY SHIPPING & DELIVERY OPTIONS? 

Free Shipping 

We offer free standard shipping on all orders in mainland UK over £50. If you are not within this area you may incur extra postage fees. If this is the case, you will be notified to pay the postal fee for the area. For all other orders under £50 shipping will be charged at £3.99.

All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery. 

WHAT HAPPENS IF MY ORDER IS DELAYED? 

If dispatch is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. 

If your package has been lost in transit, please provide us with proof of purchase and the tracking number. We will do everything we can to locate the lost item. 

If your package has been marked as having been delivered, please reach out to the shipping carrier directly using your tracking number. 

For EU and UK consumers: This does not affect your statutory rights.   

Lost, Stolen or Damaged Shipment

DAMAGED PRODUCT

We want you to be happy with your purchase, therefore, we package each candle/product with care. If your candle happens to arrive broken, please email Customercare@herscent.co.uk with a picture of your damaged candle within 48 hours of receiving it. 

LOST PRODUCT

Any lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. Please be aware that we are not responsible for delayed transit times and damaged products once your order leaves the studio. Once packages are given to the mail carrier, we have no control over transit times and what happens during transit. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.

Help, I put the wrong shipping address:

Please be sure to double check your shipping address as we are not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", then we are happy to re-ship your package back to a different address. However, you will then be asked to cover shipping costs for reshipment. We are not responsible for any shipping charges or fees.

Change of Mind
As our products are custom made to order refunds are not permitted for change of mind. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply. 

Damages and issues
If a product is damaged during shipment a replacement will be provided if the refund policy conditions apply. Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds or change in product type are not provided in the case of damaged goods. Your product will be replaced with the same item you purchased. In order to claim a replacement product for a damaged product please supply proof of purchase and images of the damaged product with your request.

Cancellations 
Order cancellations are permitted if the purchased item has not yet been made. Your account will be credited with the same value as the purchase amount. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply.

You can always contact us for any return questions at customercare@herscent.co.uk.