Refund policy

Change of Mind
As our products are custom made to order refunds are not permitted for change of mind. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply. 

Damages and issues
If a product is damaged during shipment a replacement will be provided if the refund policy conditions apply. Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refunds or change in product type are not provided in the case of damaged goods. Your product will be replaced with the same item you purchased. In order to claim a replacement product for a damaged product please supply proof of purchase and images of the damaged product with your request.

Cancellations 
Order cancellations are permitted if the purchased item has not yet been made. Your account will be credited with the same value as the purchase amount. Please carefully read the product, packing and shipping descriptions before purchasing an item to ensure you are entirely happy with the terms of supply.

You can always contact us for any return questions at customercare@herscent.co.uk.