What ingredients do you use?
Our candles are made of a blend between vegetable and non toxic food grade mineral oil for a clean burn. Our materials are ethically sourced, vegan and cruelty free. A cleaner burn means less particle pollution in your home. Unlike massed produced factory candles, our products are hand poured and free of harmful chemicals like phthalate and formaldehyde.
We use eco-friendly wood wicks made for a consistent flame. Our fragrance oils are high quality. We do not use, preservatives or wax additives and our candles are free of lead and zinc.
How strong are your scents?
Some candles are stronger than others, as its purpose is to simulate the botanical or floral scent. Please read the candle descriptions for more info.
Where are your candles made?
England, United Kingdom
We make our candles to order and let cure (process where the fragrance oil and wax bond for maximum strength) before we send it to you. Each candle is uniquely made with love and attention to detail.
How big are the candles?
Our Candles come are 9 oz
I’m an influencer / photographer / blogger / etc., how can we work together? Who should I contact for press or partnership inquiries."
Contact us via DM on Instagram @herscentt or send us an email at Customercare@herscent.co.uk
Is your packaging eco-friendly?
Yes! We believe in re-using all shipping materials we've obtained from our source packaging, such as re-using our packing peanuts. We also encourage our customers to repurpose our candle jars by purchasing our refill candles.
Lost, Stolen or Damaged Shipment
DAMAGED PRODUCT
We want you to be happy with your purchase, therefore, we package each candle/product with care. If your candle happens to arrive broken, please email Customercare@herscent.co.uk with a picture of your damaged candle within 48 hours of receiving it.
LOST PRODUCT
Any lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. Please be aware that we are not responsible for delayed transit times and damaged products once your order leaves the studio. Once packages are given to the mail carrier, we have no control over transit times and what happens during transit. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier.
Help, I put the wrong shipping address:
Please be sure to double check your shipping address as we are not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", then we are happy to re-ship your package back to a different address. However, you will then be asked to cover shipping costs for reshipment. We are not responsible for any shipping charges or fees.
Help my candle is making popping sounds!
Wood wick candles are known to create a popping, crackling sound. This is perfectly normal & creates a bit of an ambience. Enjoy!
My candle is tunnelling down the centre:
The first burn in particular is critical! Candles have a memory pool so the first time you light it, make sure to let it burn for at least two to 3 hours. This will allow the wax to melt evenly all the way out to the edges of the container. This will ensure that when your wax cools, the surface of the candle will remain even. This is very important because wax has a memory which means it will only melt through its last cooling point. A fix for tunnelling is simply done by removing some of the surrounding wax to help the candle melt fully to its edges.
My candle flame is too large:
We want you to get lit - safely of course. You must trim the wick of your candle to 1/4 inch prior to each burn. A flame that is too high has a couple of drawbacks. First, it’s not aesthetically pleasing, and you may be losing precious burn time. But most importantly it may become a fire hazard and must be extinguished immediately. So please remember to trim your wick and get lit responsibly.
My candle is smoking:
Have you placed your candle near a draft? If your candle is smoking, a simple fix is to move your candle away from any fans, open windows or doors, air conditioners, and vents. This will ensure a smooth burn and limit smoking. Also, remember to trim your candle wick 1/4 inch prior to each burn.
Why has my candle wax turn brown after burning?
Multiple factors can contribute to a candle changing colour, in this case it is likely due to the wood wick. Wooden wicks burn hotter than a cotton wick and so this may discolour the wax. This does not affect the performance of the candle and is completely normal.
Why do you use Parasoy?
We use a combination of vegetable and mineral oil for our candles. While mineral oil is a type of paraffin, the paraffin we use is non-toxic and food-grade. Our choice of wax is based on several factors. Firstly, we've found it difficult to source ethically produced soy locally at a reasonable cost. Secondly, we prioritize reusing waste materials in our products whenever possible. Thirdly, although we wish fossil fuels could be phased out, we recognize that they will continue to be used for the foreseeable future. Therefore, we aim to make the most of fossil fuel waste by repurposing it.
Our approach is driven by what we consider to be the best option currently available to us, rather than following generic environmental rhetoric. We are committed to minimizing the environmental impact of our products, taking into account both the present and potential future consequences of our actions.
We refuse to compromise on our values by purchasing cheap soy wax from questionable sources, or by importing soy from far-flung locations, which would increase air and sea miles. Our aim is to avoid contributing to deforestation, loss of habitat, and the destruction of livelihoods. Rather than using an original source product with ethical concerns, we prefer to use a byproduct of paraffin wax mixed with soy.
We believe that anyone who is passionate about their products should similarly prioritize responsible sourcing and environmental impact.
How can I get in contact?
We'd love to hear from you! If you have any questions, comments, or concerns about our products, please don't hesitate to reach out to us. we are available to assist you with anything you need.
You can contact us through any of the following methods:
www.herscent.co.uk
@herscentt
Customercare@herscent.co.uk
Thank you for your interest in our products, and we look forward to hearing from you!